Refund Policies


Refund policy at Team IHA is based on standardised procedures that strictly adhere to industry norms. We accept fair assessment procedures, and all refund requests are handled under strict guidelines to ensure that the judgments are appropriate and consensual. Our policies are handled with the proper measures to resolve various claims that result from various needs and business circumstances.

Coverage & Scope

This Refund Policy outlines Team IHA, policies and procedures regarding refunds. The practises of organisations that Team IHA does not own, control, or have any employment or management relationships with, as well as any third parties obligated to provide contracted services and/or products, as well as any third parties whose websites,  Team IHA websites link to, are not covered by this Refund Policy.

When do you qualify for refund?

When you submit a complaint to Team IHA, we first work to come up with the best possible solution for your problem. Your case is first presented to the technical team, after which it is further reported to the panel of experts. Refunds are only given in dire situations where there is no other way to resolve the problem. When making plans for refunds, we assess the case's validity and soundness by applying various conditions. If these requirements are met, a refund might be granted;

  1. You have provided all the documentation supporting your request for a refund.
  2. The claim is unrelated to any billing issues that your bank or payment processor may have.
  3. You didn't use any information for any financial or professional gain (gained during the course of association)
  4. Your arguments are convincing, reasonable, and realistic enough to be considered for a refund.
  5. Operations for development and post-sales have not yet begun.
  6. The project's problems are outside the purview of rectification, resolution, or repair.
  7. You haven't disregarded Team IHA payment policies.
  8. Must be able to demonstrate creative UI design and development abilities, as well as an understanding of what makes an app alluring and addictive.

Note: Your claim will be declared invalid if any of the aforementioned clauses are found to be broken. Refund decisions are made in a final and binding manner.

Refund Processing

Pre Refund

Refund requests are processed, examined, and verified for accuracy. Resolve the query using the acceptable parameters and reliable references. Set up refunds when appropriate, and settle completely or partially as necessary.

Post Refund

Adhere to a proof agreement. Unless otherwise instructed, you delete all copies of information shared and communications that took place in the proper time.

Transactions

After the refund agreement is signed, the refund may take 7 to 10 business days to process. The same currency in which you were charged will be used to refund you. If you are paying in a currency other than your own, your bank may impose exchange fees or a change in the exchange rate may have caused a discrepancy between the amount refunded and the amount you initially paid (in your native currency). You alone are responsible for any fees or losses incurred during this process.

Changes

This policy may be periodically amended by Team IHA at any time, without prior notice to you, and at its sole discretion. You are required to periodically review the policy for updates. Contact us at info@teamihallp.com for more details on our refund policy.

Refund Request Form

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